PERTHRO BOOKMARK

SHIPPING POLICY

All orders are processed within 3 business days (excluding Sundays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note, there may be potential delays due to a high volume of orders or postal service problems that are outside of our control, but these will be made clear to you.

DOMESTIC & INTERNATIONAL SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

If we do not currently ship to your country, please contact us via our contact form.

Please allow 8 to 20 days for international shipping depending on your region.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Northern Black is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us via our contact form, here, with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 30 days after delivery.

In the event that your order arrives damaged in any way, please submit a contact form as soon as possible here with your order number and as much info as possible. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For our full returns policy, please go to https://northernblack.shop/policies/refund-policy

Read the full shipping policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. Any return shipping costs will be the responsibility of the customer.

To start a return, you can contact us via our contact form, here. Please note that returns will need to be sent to the following address: 27 Percy Road, flat 4, NE262AX, Whitley Bay UK.

You can always contact us with any return questions via our contact form or live chat. 

DAMAGES AND ISSUES 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If your parcel has been unclaimed and sent back to us, we are happy to send it back to you. A new shipping invoice will be sent to you to cover the cost of the resend.

EXCEPTIONS / NON-RETURNABLE ITEMS 
Certain types of items cannot be returned, like digital downloads, custom products (such as special orders or personalized items), one-of-a-kind products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

We do not accept any order cancellations or returns for orders including digital products, one-of-a-kind products or custom designs.

EXCHANGES 
The best way for us to quickly fix any issues you may have with a product is to offer store credit for the amount you originally paid.

EUROPEAN UNION 1 COOLING OFF PERIOD 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can also exercise your right of withdrawal electronically through our online withdrawal form via the Submit Withdrawal button accessible on every page. If you use this online function, we will send you a receipt confirmation by email without undue delay.

REFUNDS 
We will notify you once we’ve received and inspected your return, and let you know if any requested refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us through our contact form.

Read the full refund policy