GENERAL
What is Northern Black?
Northern Black is a webstore founded by Isar Oakmund and dedicated to bringing you exceptional Nordic, Viking and Celtic art. Learn more on our About Northern Black page or social media.
How can I contact you?
Trade Name: NorthernBlack
Phone Number: 07368662056
Email: contact@northernblack.com
Physical Address: 173 Whitley Road, Whitley Bay, NE26 2DN, England
Alternatively, use our contact form for inquiries.
How do I sign up for the newsletter?
Subscribe to our fabulously informative newsletter here to receive updates on new products, promotions, and news.
Where can I find your Terms of Service?
Our Terms and Conditions are available right here.
SHIPPING, RETURNS AND REFUNDS
What is your returns policy?
View our returns and refund policy here.
What are your shipping options?
Details about our shipping methods and rates can be found in our Shipping Policy.
Will I have to pay customs or import fees?
International orders may be subject to customs charges based on your country's policies. Northern Black cannot guarantee exemption from these fees.
What if I provided the wrong shipping address?
If your order hasn't shipped, contact us immediately to update the address. Once shipped, we cannot change the delivery details. But we will gladly resend your order, at buyer's expense.
Do you offer free shipping?
Yes, we provide free shipping within the UK and free international shipping on orders over £200.
How can I track my order?
After dispatch, track your order using the provided tracking number on the Royal Mail Tracking website.
Can I cancel my order?
If your order hasn't shipped, contact us to request a cancellation. Once shipped, cancellations aren't possible.
PAYMENTS
What payment methods do you accept?
We accept Visa, MasterCard, Visa Electron, PayPal, and Apple Pay and offer financing options through Klarna, Clearpay, and PayPal Pay in 3.
How does Klarna work?
Klarna allows you to spread the cost of your order over multiple payments. Select Klarna at checkout and follow the instructions.
What is Clearpay?
Clearpay enables you to split your purchase into four interest-free payments. Choose Clearpay at checkout to use this service.
How does PayPal Pay in 3 work?
PayPal Pay in 3 lets you divide your payment into three instalments. Select this option at checkout and follow PayPal's prompts.
Is my payment information secure?
Absolutely. We use secure payment gateways and do not store your payment information.
PRODUCTS
Where can I find size guides?
Size guides are available on our product pages. For additional questions, contact us.
What are Northern Black's sustainability goals?
We aim to become a fully sustainable business by:
- Producing products in-house, including eco-friendly resin skulls and altars, and using recycled wood.
- Partnering with companies that create our books sustainably.
- Initiating the "Replanting Yggdrasil" project to offset carbon emissions.
While not 100% sustainable yet, we are committed to continuous improvement.
